5 Benefits of Remote IT Support

Do you ever feel overwhelmed by resolving technical issues on your own? Are you struggling to keep up with ever-changing technology trends or trying to make sure your team is prepared for any potential security breach? 

If so, then it might be time to consider investing in the benefits of remote IT support through a managed IT service provider. 

With a suite of well-rounded services and expertise provided at an affordable rate, using a third party for outsourced tech help can offer numerous benefits – from reducing additional costs and increasing productivity, to providing proactive maintenance and reliable remote IT support for your small business when necessary. 

In this post, we’ll take a look at the many benefits of getting remote IT support.

Why Do Companies Look to Gain the Benefits of Remote IT Support?

Like most business owners, you rely on cutting edge technologies as a means to achieve greater efficiency within your internal operations and work towards growing your business. 

Remote IT support services fit the bill in this situation.

Over 92% of G2000 companies now rely on IT outsourcing as a way to streamline remote access for their employees and resolve IT issues quickly when they arise. 

What’s more, 70% of businesses cite “cost reduction” as their primary motivation for outsourcing. 

Let’s explore the benefits of getting remote IT support in closer detail to help garner a better understanding of your remote support needs and help you make the best decision for your organization. 

Image Credit: Grandview Research

Exploring the Benefits of Remote IT Support: Taking a Closer Look

1. Access to Knowledgeable Insight

Some IT issues are just too complex for your internal team to handle on their own. 

Choosing to outsource solves this problem, however, as you gain access to a support team of IT professionals ready to help you resolve issues as quickly and efficiently as possible.

Outsourcing IT support can also provide opportunities for knowledge sharing and training, with outsourced IT support providers working closely with internal teams to share knowledge and best practices, which can improve the skills and expertise of the internal team members.

Check out these additional resources to learn more about the benefits of remote IT support through a managed service provider (MSP): What is IT Lifecycle Management? And Why Should You Care? Building a Strong Cybersecurity Culture in Your Organization

2. Enhanced Reliability of IT Systems 

While IT can be your best friend in business, it’s impossible to predict when your next issue will occur. 

And with the downtime typically costing hundreds or thousands of dollars per hour, having insufficient support teams isn’t a risk you should be willing to take.

Remote IT support can be more reliable than internal teams in that remote IT support providers are typically available 24/7, which means that they can provide assistance around the clock, even outside of regular business hours.

3. Access to Cutting Edge Technology

Remote IT support providers have access to advanced tools and technologies that are not always available to internal IT teams. 

This allows them to diagnose and resolve issues more quickly and effectively, reducing downtime and minimizing the impact on your core business operations. 

Internal IT teams within small to medium sized businesses like yours may not have the budget or resources to invest in these advanced tools, which can limit your ability to provide effective support.

4. Enhanced Security Posture 

Among the largest benefits of remote IT support is the enhanced digital security protection it provides. 

First, remote IT support providers can provide 24/7 monitoring of IT systems to help detect security threats before they cause real damage. This allows for quick responses to potential breaches, helping to reduce the likelihood of cyber attacks.

They can also help to implement additional cybersecurity solutions, such as firewalls, antivirus software, and intrusion detection systems, along with regular cybersecurity audits to assess vulnerabilities in your IT systems – and recommend improvements. 

5. Enables Remote Access 

With an increasing number of businesses moving to a work from home model, the demand for efficient, reliable remote IT support solutions is more strong than ever before. 

Remote IT support providers can implement and manage advanced IT systems and tools that help improve efficiency and streamline processes, while ensuring a technician is always available for your team to contact in the event that an IT issue arises as they’re working from home. 

Learn more about how Antisyn can help you achieve an improved remote working model and help leverage the many remote IT support benefits. 

Get the Benefits of Remote IT Support with Antisyn 

At Antisyn, we have a team of experienced IT professionals with expertise in a wide range of technologies and industries that can provide you with specialized expertise for complex issues and implement effective IT solutions.

For over 15+ years, we have dedicated ourselves to helping small businesses leverage the different remote IT support benefits to drive growth within their internal operations. 

From assisting your in-house IT team with everyday maintenance to being available 24/7 when an issue occurs, you can’t go wrong with choosing us as the managed service provider (MSP) to help resolve your IT issues. 

Antisyn is the answer to your remote IT support needs. 

Book a free consultation today to learn more about how we can help you.